New order | Laundrybox

FAQ

About us

We are a professional dry cleaner and ironing service that will pick up your laundry and deliver it to your building without having to go anywhere, meet the opening hours, or meet anyone.

When is my order back in the locker?

You can choose from the classic delivery time, 2 working days, or express within 1 working day for an additional fee. Skin cleaning and tailoring services take about a week. Also, if you have a stain and we need to clean the clothes more times, it will take us a longer time.

Process

The whole process is very simple. Put your dirty laundry into the locker and lock it under any four-digit code. Then create an order on our website. We will take care of your order and send you payment instructions. You can find the link for online payment under your account on our website. After payment, you will receive a sms with a box number and a password.

Services we offer

We offer cleaning and laundry. If you choose this service, we will automatically clean your clothes according to the manufacturer's instructions, iron them and hang them on a hanger. Prices in the price list already include ironing. We also offer ironing only if you use, for example, a specific washing powder. You can also choose to adjust and repair clothes. With this service, the delivery time is longer, about a week. We also clean and repair shoes, here please also count on a processing time of about a week.

Orders

Registration

In the first step we will ask you for a very short registration, where we will want your name and surname, contact and the building in which you will use LaundryBox, then you can create an order.

To put your laundry to the locker

If you stand by the locker with your clothes, put it in any open locker and lock it under code by entering any four-digit number and pressing the green button. You do not give us the code. Then create an online order.

Order

If your laundry is in the locker, create an order under your profile here on the website. Fill in what service you require, what type of cover you want and the number of the locker where you put your laundry. You do not need to tell us the code you used to lock the locker.

How do I know the locker number?

The locker number is written on each locker in the front.

Collection and delivery

Is my laundry transported gently?

Your laundry is carried with extreme caution so that nothing happens.

Is it necessary to meet a courier?

LaundryBox works without having to meet our messenger or call and talk to him. You only put your laundry into the locker, we will deliver it back and notify you by sms or application that your laundry is perfectly clean ready for you.

Cleaning

How we dry-clean your order

We will take your laundry to the dry cleaners where they will decide, based on the cleaning instructions and experience, what type of cleaning to use to ensure a perfect result. We will contact you if necessary.

Payment

How and when do I have to pay?

When your order is back in the locker we send you link for secure payment. You can find the payment link on our website under your profile. After payment, we will send you number of the locker with the four-digit code to open it.

Discount 150 CZK for your first order

We give you 150 CZK discount for your first order which is applied automatically.