FAQ | Laundrybox

About us

We are a professional dry cleaner and ironing service that will pick up your laundry and deliver it to your building without having to go anywhere, meet the opening hours, or meet anyone.
When is my order back in the locker?

Your order is ready to be picked up within 48 hours, byt usually we make it faster. If your order contains laundry, the cleaning process of which is non-standard, the time may be extended.
Process

The whole process is very simple. Put your dirty laundry into the locker and lock it under any four-digit code. Then create an order on our website. We will take care of your order and send you payment instructions. You can find the link for online payment under your account on our website. After payment, you will receive a sms with a box number and a password.

Registration

In the very first step we will ask you for a very short registration, where we will ask for your name and surname and contact, then you can create an order.
To put your laundry to the locker

If you stand by the locker with your clothes, put it in any open locker and lock it under code by entering any four-digit number and pressing the green button. Then create an online order.
Order

If your laundry is in the locker, create an order under your profile here on the website. Fill in which building you use the LaundryBox, what service you require, what type of cover you want and the number of the locker where you put your laundry.
How do I know the locker number?

The locker number is written on each locker in the front.

When we pick up and deliver your order

We pick up and deliver every day. Your order is back in locker in 48 hours, byt usually it is ready faster.
Is my laundry transported gently?

Your laundry is carried with extreme caution so that nothing happens.
Is it necessary to meet a courier?

LaundryBox works without having to meet our messenger or call and talk to him. You only put your laundry into the locker, we will deliver it back and notify you by sms or application that your laundry is perfectly clean ready for you.

How we dry-clean your order

After we deliver your order to dry-cleaning company, we make a decision which way we use to clean your order. It is based on manufacturer recommendation or our knowledge. To make it easier for you, during order process you can fill in "Let us decide the best service for you".

How and when do I have to pay?

When your order is back in the locker we send you link for secure payment. You can find the payment link on our website under your profile. After payment, we will send you number of the locker with the four-digit code to open it.
Discount 150 CZK for your first order

We give you 150 CZK discount for your first order which is applied automatically.

Question category

1.Main questions

2.Orders

3.Collection and delivery

4.Cleaning

5.Payment

1. Main questions

About us

When is my order back in the locker?

Process

2. Orders

Registration

To put your laundry to the locker

Order

How do I know the locker number?

3. Collection and delivery

When we pick up and deliver your order

Is my laundry transported gently?

Is it necessary to meet a courier?

4. Cleaning

How we dry-clean your order

5. Payment

How and when do I have to pay?

Discount 150 CZK for your first order

Question category

1.Main questions

2.Orders

3.Collection and delivery

4.Cleaning

5.Payment

About us

When is my order back in the locker?

Process

Registration

To put your laundry to the locker

Order

How do I know the locker number?

When we pick up and deliver your order

Is my laundry transported gently?

Is it necessary to meet a courier?

How we dry-clean your order

How and when do I have to pay?

Discount 150 CZK for your first order

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